Our team takes responsibility for your legacy protection and monitoring of your reputation 24/7.
The work of the team in social media on your behalf is the demonstration of authentic representation of the excellent customer service that you offer to the customers in your local community.
We Respond to Every New Post or Review
Your customers always require your attention. However, you physically can not be online 24/7. Cooperation with our team is a solution for you to monitor new reviews, and provide timely responses any time of the day. At the same time, it is the guarantee not to miss any post that can become important for your business.
The importance of “word-of-mouth” is evident for involving new customers to any business especially local. The same is for online business promotion. That is why the dedicated Community Manager of your team will take care about timely responses to every single review, or post on your page. The customers’ reviews can be either positive or negative. Both types require attention. The response to a happy customer will include a genuine message of thanks and invitation the customer to use our services again. Our experts will also try to smooth less-than-perfect feedbacks through proposing VIP or additional services or discounts. Pay attention that these responses are not only to satisfy the customers, but to create the image of perfect service for potential consumers.
We Create and Develop Your Profiles
The Platform Specialist can help you to update existed profiles in social media or create a new profile for you on any new site that you did not use previously for business promotion. The Specialist will help you to learn peculiarities of every site, and how to work with each of them. We also will fix any troubleshoots or technical issues that might occur during our cooperation.
We Make Your Pages Look Visually Great
Your sites should create the same impression on your customers as the entire business. Posting attractive photos on the pages and writing a captivating description of your business is the way to create that effect. Our writer will post the information about your products and services in logical and periodical order to present your business information up-to-date. Bright pictures and useful information make the page attractive for the visitors.
We Mark the Reviews Posted Against Guidelines
Our team will also help you to protect your reputation online. We will monitor the information posted on your pages to avoid overwhelming by any false or misleading information. We allow only honest reports and reviews to be posted and flag any reviews, which contradict the guidelines for the posts on the review platforms. We will monitor every your platform to give you an opportunity to use this time for taking care of your business.